The number of people, in our Treasure Valley community, is ever growing!! And with this growth also comes the need to provide assistance to the many individuals who have transportation needs, particularly those who require specialized transport. Members of the community, who reside in assisted living, retirement communities, sub-acute (short term) or long term care facilities etc., is also a growing population.

We have observed that there are not enough transportation service providers to meet this need. Many people find it difficult to coordinate getting to their daily appointments with the help of family members or friends; this has proven a weighty challenge. Whether our customers are ambulatory , require wheelchair assistance or the comfort and care of gurney transportation, TropiCare will safely take you there. The vision of TropiCare Transportation is to be able to meet the non-emergent medical transportation needs of our community.

Key Company Principles

• Attitude - Our customers are our first priority. Our staff will be courteous, will demonstrate a "can do" positive attitude, anticipate the needs of the patient/customers and will exceed their expectations.
• Teamwork - We desire to create a service culture that helps people feel appreciated and valued.
• Accountability - "It's not my job" does not exist; if we are unable to meet a request, we will find someone who can. The customer's needs ALWAYS comes first.
• Communication - We provide a professional staff who will introduce themselves to patient/customer, explain the service they will be providing and what they can expect of their service. Our professional staff is trained to make the customer feel comfortable and appreciated.
• Responsiveness - We offer prompt response to patients/customers, tasks and coworkers enthusiastically. Addressing customer/coworker needs by informing them of updated progress, follow through, and ensuring their satisfaction by asking the question, "Is there anything else I can do for you?" is our level of service.
• Appearance - All professional staff will show respect and courtesy to our customers as evidenced by clean personal hygiene, professional attire with identifiable company name and/or logo, and vehicle cleanliness inside and out, including a smoke-free environment.
• Confidentiality - We observe company policies for keeping patient/customer and coworker information confidential inside and outside the workplace.
• Ownership - We will do the right thing, at the right time, the first time. We will ask ourselves if we are satisfied with the job we do to let others know our name is attached to it.